Cancellation Policy
Effective Date: October 2026
1. Order Cancellation by Customer
Customers may cancel a retail order at any time prior to order dispatch. Once your order has been packaged and handed over to our logistics partner for transit, it cannot be cancelled directly and must be handled under our Return & Refund Policy upon receipt.
2. How to Request a Cancellation
To request an order cancellation before dispatch, please contact our support team immediately at contact@trustywell.com with your Order ID.
3. Cancellation Refunds
When an order is successfully cancelled prior to dispatch, 100% of the transaction amount will be refunded directly to your original payment source within 3–5 business days.