Return & Refund Policy
Effective Date: October 2026
1. Overview
At Trustywell, customer satisfaction and safety are our foremost priorities. Because many of our wellness items are personal care, dietary, or hygiene-sensitive goods, specific return and refund conditions apply to protect all our consumers.
2. Eligible Return Window
Products in undamaged, unopened condition with all original seals, tags, and packaging intact may be eligible for return within 7 days of documented delivery. Items returned damaged, unsealed, or without proof of purchase cannot be accepted.
3. Damaged or Defective Deliveries
If your parcel arrives visibly damaged, leaking, or with broken tamper seals, please notify our customer care team within 48 hours of receipt at contact@trustywell.com with photographic evidence and your order number.